Refund & Return Policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product must be in resell-able conditions.

ADDITIONAL NON-RETURNABLE / NON REFUNDABLE ITEMS:

* Clearance items / Sale items
* Bearings
* Caps
* Tritium Vials
* Gift cards

Metal products such as, copper and brass, may present or develop a natural patina. These kind of products are non-returnable and non-refundable since patinas in these metals are a natural occurrence.

Also, notice that most of these products are CNC machined, and they may present some minor machine marks. For normal machine marks we do not accept returns, although we will always evaluate if the mark (in case it has one) is an abnormal exception to your item only or a batch occurrence. In case we believe the product has abnormal machine marks, you may be eligible for return / refund.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Notice that in order to apply for a refund or return, the client must provide proof or purchase, such as order number and other required information. The client must provide photos or videos first, so we can evaluate and process - or not - a return / refund.

In case your package arrives and any item you've purchased is missing or damaged, the client needs to do the following:
Go to your local post office and bring your package with you, in the same day or the day after you received the package. Tell them you want to open an official claim for the missing or damaged package. After you fulfill the document and the post office ACCEPTED it, please, take o photo of the document and email it to us. With this document's photo we will apply in our side for a refund from the post office. After the post office grant us the refund, we will then, process your return / refund. Please, notice that if you take too long to do this procedure, your post office may reject your claim. In that case we cannot provide you with a refund / return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at unquiethands@gmail.com

SALE AND CLEARANCE ITEMS

Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at unquiethands@gmail.com. Shipping fees are covered by the client.

SHIPPING

To get the shipping address in case of return, just email us and we will provide you with the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.