Refund & Return Policy

REFUNDS

ATTENTION, PLEASE READ THIS DISCLAIMER AS IT’S VERY IMPORTANT!

Please read all below to understand how we deal with Refunds. By shopping with us, you agree and understand with the following:

In case of a cancelation or refund, we keep 8% of your total payment and the initial shipping cost which is used to cover for fee reversal fees and other incurring platform fees.

Please, keep that in mind if you request a refund as you won’t be getting the full payment amount. This also applies for a refund coupon code in case one is given.

In case of a cancelation of an unfulfilled / non-shipped order, we also keep 8% of your total payment but won’t take the shipping cost.

UNCLAIMED PACKAGES WILL RETURN!

For packages that returns to us if unclaimed, not signed for or otherwise:

If your package returns to us and arrives intact, with all items inside in perfect condition, you may be eligible to have the package shipped back to you if you wish so. Shipping costs for the re-shipment are the buyer’s responsibility, and you may choose to upgrade your shipping method if you choose so. You may also choose to get it re-shipped to the same previous shipping address or to a new shipping address.

We should be contacting you via email in case we receive your returned package so we can arrange a new shipping and shipping cost payment.

We do not offer refunds for returned packages!

Notice: Shipping companies by default states that all packages require signature for delivery. Unfortunately that is not something we can disable as it’s required by the post office.

If you are not home to receive your package, your mailman will most likely try to redeliver a couple of times. Sometimes you have to schedule a redelivery with them.

After a few attempts of delivery, if the receiver is not found, (or a few other potential reasons) the package should return to the sender (us) in a few days or weeks.

PROOF OF DELIVERY

If the tracking status of your package shows "Delivered", that is the confirmation for us that your package reached it's final destination and your order is now completed.

In case the tracking shows "Delivered", and the client claims that have not received the package, please contact us immediately. We can in this case, open an official inquiry document with our local post office which will then open an investigation to collect all the necessary information about your package. This is a very slow process and results may take months to show up, so please keep that in mind, patience is key.

Also notice that, the tracking information is the only documented log and 'proof' we have regarding the history of your package, and we do not issue refunds in case the package shows "Delivered" and the client claims they haven't received it.

However, we can issue a partial refund coupon code (product amount minus 8% minus shipping costs) in case the official inquiry document shows that the package was lost, or did not reach the client's hands. If the official inquiry states that the package was indeed delivered and properly signed, we will not issue a refund. 

The "Delivered" status, is the only proof we have that the package reached its final destination. Also keep in mind that PayPal disputes won't work in this case since once PayPal sees the "Delivered", it considers that the package is indeed delivered and the case is closed in our favor.

REPLACEMENTS

If believe you’ve received a faulty product, please send us an email within 24 hours with photos and videos, showcasing the issue from your product along with your name and order number. We will then analise and consider if a replacement is applicable. In case we do accept to replace your product you may send the product back to our address. Shipping fees are covered by the client. We may also consider issuing you a refund coupon code if necessary, with the product amount, minus 8% minus the shipping cost.

Notice: We will not accept to replace a product if the complaint is made after 24 hours of receiving the package.

SOME ORDERS ARE FINAL: We do not accept cancellations / refunds for pre-orders, presale, first come first serve (FCFS), signup sale (SUS) and potentially other methods not mentioned here. Before you decide to join any of these methods of sales by either commenting “In”, or submitting your infos on a form or finalizing a payment, we understand that you are 100% committed to it.

You as a client should always expect the best from us, and we will always work hard to reach our very best, but we do also expect good attitude from our clients as well, and full commitment is surely at the very top.

Also, notice that we do not accept cancellations for 'in stock' products that were already shipped and are in transit.

PATINA AND SMALL MARKS

Metal products such as, copper and brass, may present or develop a natural patina which is a surface oxidation.

This is NOT an issue and not a reason for returns and refunds since patinas on these metals are a natural occurrence, and easily removable with a proper polish cream. Although we clean the best we can all pieces that have a potential for oxidation before shipping, patinas can develop very fast and even during transit. If you receive a product with patina and you wish to know how to clean up, just contact us and we will happily give you some tips ;)

Also, notice that most of these products are CNC machined, and they may present some minor and fairly normal machine marks, minor scratches, small marks or scuffs. For these we do not accept returns, although we will always evaluate if the mark (in case it has one) is an abnormal exception to your item only or a batch occurrence. In case we believe the product has abnormal machine marks, or another issue that we think should not be accepted, you may be eligible for return / refund coupon.
ADDITIONAL NON-RETURNABLE / NON REFUNDABLE ITEMS:

* Bearings.
* Buttons.
* Copper, Brass or any other metal that starts to develop ‘patina’ which is a natural surface oxidation for these types of metals.
* Magnetic items such as clickers where magnets may pop off.
* Pre-order, Presale, FCFS, SUS items.
* Damaged Items during transit or misused.
* Giveaway items.
* Clearance items / on sale items.